Customized and custom-made items cannot be returned. These are orders
by which the customer chooses the size, shape, and fabric. Centro
Decor will make a fair attempt to offer alternatives that address your
concern. Our workmanship is considered guaranteed for up to 6 months
after the purchase with normal residential use. A few examples of
issues guaranteed are open seams and zippers not working properly. If
you have an issue with your custom order, please contact Centro Decor
and a Customer Service Representative will address your questions and
concerns.
Customer Responsibilities
Any problems or concerns with custom-made products must be reported
within 2 business days of receipt. Our workmanship is guaranteed
within 6 months of receipt of your custom-made product. Please contact
customer service with your concerns.
Order, damages, or discrepancies must be claimed within two (2)
business days of receipt of the order. All returns and exchanges are
subject to final approval from Centro Decor's Customer Service
Department. A 25% restocking fee may apply depending on the quantity
and style of items being returned.
If an order is refused, shipping charges are non-refundable and all
restocking fees will still apply. If a customer refuses a package,
they will be charged for any charges we incur in having the packages
returned to us. If a customer refuses a personalized non-refundable
item, they cannot receive any credits by simply refusing the delivery,
and they will incur an additional charge for any return fees we incur
after the package is refused. The refused package shall remain in the
possession of Centro Decor until such time as the customer remits
payment for us to send the item(s) again. If payment is not received
within 30 days of the first failed delivery, then the item is
forfeited.
Shipping charges are non-refundable.
Damage in Shipping
Please check your order immediately upon receipt and notify us if the
item has been damaged. Please report the damage within 48 hours to our
Customer Service Department during normal customer service hours. We
will need photos of the damaged item, as well as photos of the box the
damaged item was shipped in. Please email us images no larger than
300KB each. 4 x 6 photos can also be mailed to our corporate offices
if you are unable to email them. We must have the images in order to
notify the shipping company and file the necessary damage claims.
After the claim is presented to the shipping company, we will arrange
to have damaged items and their packaging inspected, returned, and
replaced.
IMPORTANT: Please keep the original shipping containers and packaging
your item was received in, as they are needed for inspection.
Please verify shipping address(es) before placing your order(s). If
incorrect shipping information is submitted, you will be responsible
for any fees associated with redirecting your deliveries and/or lost
merchandise.
Incorrect Shipping Information
Please verify shipping address(es) before placing your order(s). If
incorrect shipping information is submitted, you will be responsible
for any fees associated with redirecting your deliveries and/or lost
merchandise.
Need to File a Claim? Complete Your Form and Submit Your Request with
Ease
