General Questions
Centro Decor is a custom furniture company based in Boston, Massachusetts. We specialize in crafting high-quality, customizable throw pillows, custom cushions, bolsters, and geometric pillows. We are deeply committed to craftsmanship, innovation, and the ancient Greek tradition of Filoxenia—warm, generous hospitality.
Our pillow workroom is located in Canton, MA, and our exclusive pillow showroom is in Boston, MA.
Our mission is to make high-end custom furniture accessible to everyone. We strive to foster meaningful relationships while crafting heirlooms of the future by blending traditional craftsmanship with modern innovation. Guided by the spirit of Filoxenia, we ensure that every piece we create reflects your vision and tells the story of our shared experiences.
You can reach our customer support team via email at [Your Email Address], fill out our contact form, or leave us a message in our live chat, available on every page of our website.
Product Information
We offer a range of fully customizable products, including throw pillows, lumbar pillows, bolsters, geometric pillows (cube, sphere, pyramids), and custom cushions. Each product is handcrafted with meticulous attention to detail.
Yes, all of our products are fully customizable. You can choose from various sizes, fabrics, finishes, and even provide your own material (COM) to create pieces that truly resonate with your unique style. Explore our customization options using our 3D configurator.
Our website offers detailed product descriptions, customization options, and a 3D configurator to help you visualize your design before placing an order. Our team is available to assist you further if needed.
Yes, we offer fabric samples so you can see and feel the material before making your final decision. You can order fabric samples directly from our website.
Customization Options
You can customize your order using our 3D configurator, where you can select the size, fabric, finish style, and even provide your own material (COM). Watch your design come to life before placing your order.
We offer a wide range of high-quality fabrics including cotton, linen, velvet, and outdoor-friendly materials. You can also choose from different insert options and finishes tailored to your needs.
Yes, you can use your own material (COM) for custom orders. Simply send your fabric to Centro Decor at 480 Neponset St, Building 12a, Canton, MA 02021, and include your order number and corresponding item name. Ensure the fabric arrives within 3 months of placing your order. Customize your product with your own material using our 3D configurator.
Throw Pillows:
- Dacron Insert: Hypoallergenic, low-maintenance polyester fiber for lasting comfort.
- Outdoor Insert: Polyfill designed for outdoor use, ideal for outdoor pillows.
- Down Insert: A luxurious blend of 25% down and 75% goose feathers for a soft, cozy feel.
- Down Alternative Insert: Hypoallergenic Trillium fill, mimicking the softness of down.
Cushions:
- Foam + Dacron Insert: Hypoallergenic, low-maintenance foam core wrapped in polyester fiber for lasting comfort. Provides excellent support and helps maintain straight lines.
- Outdoor Insert: Reticulated foam designed for outdoor durability, allowing for quick drying and resistance to mold and mildew.
- Down Insert: A luxurious blend of 25% down and 75% goose feathers for a soft, cozy feel.
- Down Alternative Insert: Hypoallergenic Trillium fill, mimicking the softness of down.
- Foam + Down Insert: Our premium option, offering a perfect combination of coziness and support. This insert features a foam core wrapped in a channeled, down-filled envelope.
Geometric Pillows (Cube, Sphere, Pyramids):
- Dacron Insert: Hypoallergenic, low-maintenance polyester fiber for lasting comfort.
We provide a measuring guide on our website with step-by-step instructions to ensure you get the perfect fit for your custom pillows and cushions.
Ordering Process
Place your order directly on our website by selecting your desired product or by customizing it with our 3D configurator. Once you finalize your design, add it to your cart and proceed to checkout.
You can make changes or cancel your order within 24 hours of placing it. After that, the customization process begins, and changes may no longer be possible. Please contact our customer support team for assistance.
We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay and PayPal.
Enter your discount or promo code at checkout, and the discount will be applied to your order.
Shipping and Delivery
We offer standard and expedited shipping options. Shipping times and costs will vary based on your location and the shipping method selected.
Currently, we ship exclusively within the United States.
Our custom products are handcrafted and made to order. The typical lead time is 14 days from the date of order, plus additional time for shipping depending on your location.
Track your order by entering your order or tracking number along with your email address on our Order Tracking page for real-time updates.
If your order arrives damaged, contact our customer support team immediately. We will resolve the issue promptly.
Returns and Exchanges
Due to the custom nature of our products, returns are generally not accepted. If there is an issue with your order, please contact our customer support team for assistance.
Custom orders are non-returnable, as they are made to your specifications. We recommend carefully reviewing your order details before completing your purchase
If your order qualifies for a return or exchange, contact our customer support team to begin the process.
If you received the wrong item, please contact us immediately. We will ensure the correct item is sent to you quickly.
Care and Maintenance
Each product comes with care instructions tailored to the specific materials used. For general guidance, visit our Pillow and Cushion Care Guide for cleaning and maintenance tips.
Yes, many of our products, such as outdoor cushions, are designed for outdoor use, with weather-resistant fabrics and durable inserts. Check the product details for more information.Do you offer repair or reupholstery services?Yes, we provide repair and reupholstery services for our products. Contact our customer support team for more details and a quote.
Trade Program
Our Trade Program is designed for design professionals, offering exclusive discounts, perks, and early access to new designs.
Apply for the Trade Program by filling out the application form on our website. We will review your application and respond within 2-3 business days.
Members enjoy discounts starting at 10%, early access to new designs, and tax-exempt purchasing.
Yes, our Trade Program allows for bulk ordering with volume discounts. Contact our trade team for more details.
Influencer Program
To join, fill out our influencer application form with your social media handles, blog link, and a description of why you'd like to collaborate with us. We’ll review your application and respond within 2-3 business days.
Influencers can earn commission on referral purchases, receive exclusive discounts, and gain early access to new collections and product launches.
Commercial Buyer Program
Centro Decor serves a variety of industries, including hotels, restaurants, cruise liners, event venues, and corporate offices. We provide custom furnishings that meet the unique demands of commercial environments.
Commercial buyers enjoy purchase orders, volume discounts on bulk orders, personalized customer service, and flexible payment terms.
Apply for a commercial account by filling out the application form on our website or contacting our commercial team via phone, email or live chat.
Yes, we offer competitive pricing with volume discounts on bulk orders, making it cost-effective to furnish your entire space.